Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.
2. Shipping Time
Because we work with suppliers to fulfill your order, shipping times vary depending on your location and the item ordered:
| Region | Estimated Shipping Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| Europe / UK | 10–20 business days |
| Australia / New Zealand | 10–20 business days |
| Rest of World | 15–30 business days |
Total delivery time = Processing time + Shipping time
Please note these are estimates, not guarantees. Delays can occur due to customs, weather, holidays, or carrier issues.
3. Shipping Costs
Shipping charges are calculated at checkout and depend on your location, order weight, and chosen shipping method. We offer free shipping on orders over $50.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update after you receive it.
5. Multiple Items / Split Shipments
Because we source products from multiple suppliers, items in the same order may ship separately and arrive on different dates. You will not be charged extra for split shipments.
6. Customs, Duties, and Taxes
For international orders, your package may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
7. Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we cannot guarantee changes once an order has been processed.
8. Lost, Delayed, or Damaged Packages
- Lost packages: If your tracking shows no movement for [14/21/30] days, please contact us at [support email] and we will investigate with the carrier.
- Delayed packages: Delays beyond our stated timeframes can occasionally happen due to customs or carrier backlogs. We appreciate your patience and will assist wherever possible.
- Damaged packages: If your item arrives damaged, please contact us within [7] days of delivery with photos of the damage and packaging, and we will arrange a replacement or refund per our [Refund Policy].
9. Non-Delivery
If your order has not arrived within the maximum estimated delivery window, please contact us at [support email] with your order number, and we will work with you to resolve the issue (reshipment or refund, per our policies).
10. Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: sarahbracelets12@gmail.com